- What format should i send and RFC?
Use should use the standard request for change document available from sourcing
- How do i send the form to the helpdesk?
Use submit a ticket drop down –” Catalogue Request for Change” and attach your form to the request
- Do I need approval?
- Yes the form must be approved by the sourcing lead with written confirmation to the helpdesk (or they forward the document)
- What if my requirement is urgent?
If you need the change that day for a genuine business need you must confirm this in the description, High priority if you need it within 24 hours. Urgent or high priority can only come from the sourcing team – all others are medium priority
- What is the SLA timescales?
- Please see the tables below
- How do i track the progress?
- On the portal if you select my tickets, you can get an update on progress
- How do i chase things up?
- Keep all correspondence via the portal, this will track the service levels over time as well as provide date to show an obstacles or blockers within the progress
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