Non- Urgent Deliveries

For all overdue orders you should select "submit a ticket" and using the drop down select 

'Chase Delivery'

Alternatively you can forward your email trail to the Helpdesk support@salisburyfoundationtrust-support.freshdesk.com but ensuring you provide a clear subject header, stating Trust and 'Chase Delivery'

The Helpdesk will check whether your order has been dispatched and confirm the dispatch date to you (providing a PO number if you don't already have it), you should expect a response within 2 working days.

If your PO has not been raised yet, your request will be passed to the PO Team who will provide an update as to why the order has not been processed and what details they require to action the requirement. 

Urgent Deliveries

Account Hold

If the supplier has informed you that an order will not be fulfilled due to an Account Hold, please ensure that the words 'Account Hold' and 'Urgent' are included in the subject, this will be prioritised by the Invoicing team who will work with the supplier to release the hold and goods. 

Please ensure that when stating an order is urgent, that there is a genuine risk to the service delivery of the ward or department or to patient care. 

Other Urgent requirements

Helpdesk will provide information on the expected delivery dates and work with the 

supplier to expedite urgent orders, escalating within the business if required or request support from the wider Procurement team to assist with escalation or source an alternative.