GWH & SFT

Both GWH & SFT contract with SBS NHS who provide the Oracle system for the Trust.

SBS are responsible for ensuring the invoices are scanned on to the Oracle system and matched for payment.

Delays can occur for many reasons the most common are provided below

RUH

For RUH payments are made by the finance team in-house rather than SBS, however the same principles apply and the reasons for delay are the same.

Common reasons for delays to payments  

• The supplier incorrectly address an invoice. please see link for detailshttps://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000103584
  

• SBS have rejected the invoice due to an anomaly  (e.g. invoice address is different from registered address on SBS Oracle or Unit 4) - this will be reported by SBS to the procurement team to resolve.

• The invoice is sent to an incorrect address and therefore has not been put on the system

• The goods/services have not been receipted 

• There is either a price or qty mismatch between the PO and the Invoice

Further information

Where to send an invoice?

https://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000103584

How to receipt goods/services?

RUH

https://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000195814

SFT/GWH

https://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000172874

Invoice mismatches 

https://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000172875