All Trusts - How is an invoice/PO mismatch dealt with?

Created by Jennifer Hykin, Modified on Thu, 31 Aug, 2023 at 12:55 PM by Sharon Cousins

You may receive a notification saying there is a hold, the invoice team will advise you what action to take

If a supplier is chasing payment place raise a Helpdesk ticket advising the team so they can prioritise.

This issue could be,

SBS have rejected the invoice due to an anomaly (an example would be invoice address is different from registered address on SBS Oracle or Unit 4) - this will be reported to the procurement team to resolve.
The invoice is sent to an incorrect address and therefore does not get put on the system. See help if you need help on this.
The goods have not been receipted. Please follow links below if you need help receipting
There is either a price or qty mismatch between the PO and the Invoice
Duplication and a credit is due
Invoice incorrectly keyed
A range of other reasons