NHS Terms & Conditions for Business are 30 days from date of invoice,  therefore you should not agree to immediate payment except in extreme circumstances and not without agreement from finance to check this is feasible.

If a supplier is chasing your for payment of your order, please ensure the invoice is actually overdue and the supplier is not chasing for payments due at a later date.

Please ensure that you have receipted the invoice(s) being chased (or your colleague has if it is another member of your team)

• For all overdue invoices you should select "submit a ticket" and using the drop-down select "Overdue Invoice Payment" 

• Complete the form with the information requested and attach any copies of the invoice using the "paperclip" icon to attach your document.
  

• If the supplier is on stop you should make this clear in the description and mark your request as urgent.
  

• Using the route will ensure your ticket is assigned immediate for action.  Alternatively you can forward your email trail to theHelpdesk but please ensure you change the title to the following format

"TRUST NAME; SUPPLIER NAME: INVOICE NUMBER(S)

 for example GWH STRYKER INV1234

There are many reasons why an invoice may not of been paid therefore it is not possible to advise how quickly an invoice payment can be resolved, therefore the more information you provide the higher the chance of a quick resolution.  

If you would like more information to why invoices can be delayed please see:

https://salisburyfoundationtrust-support.freshdesk.com/a/solutions/articles/103000103611