Supplier is putting us on stop!

Being put on stop by a supplier could result in a serious risk to patient care, the cancelation of surgery as well as the risk of legal action against the Trust.

Acting straight away is critical.  If you have an existing relationship with the supplier it is important you make contact to see if you can get us taken off stop, even if it is just for a few days whilst we investigate or find out what is required to get the stop removed. 

Whilst we appreciate this is not your role and is a procurement task, often being put on stop is sometimes can be resolved based on the this relationship with the supplier.  

If you have done this and received an outcome  (positive or negative) or you don't have a relationship with the supplier, you must raise a helpdesk ticket marked "TRUST NAME;  SUPPLIER NAME: URGENT ACCOUNT ON STOP"  this will be picked up as a priority by the helpdesk team who will try to resolve the issue or escalate accordingly.

You should add in your email, contact phone number,  your department, any risks (you are low on stock - for example 3 days stock left, what the items are and how critical and whether products are available from alternative providers.

This information is vital, sometimes if we owe a lot of money there may be a valid reason for non payment and the information above will help the invoice team lead make a decision that balances the financial risk of paying an invoice that may not be correct against the risk to patient care.

You will be kept updated on the progress and action for resolution.