New Supplier Set-up / Amendment Process

• From the 7th April, for every new supplier request, you must provide a clear justification explaining why the supplier needs to be added to the system. One-off requirements may be considered depending on service needs. 

• It is your responsibility to obtain the supplier details using the correct, attached template, and the completed document must be submitted in PDF format. Templates submitted in the wrong format or not as a PDF will not be processed. 

• A new supplier request should only be initiated once all existing resources and suppliers already registered on the system have been fully explored. 

• Once the template has been completed and saved as a PDF, you must then complete the MS Form, found here - Supplier Set Up/Amendments. 

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• After submitting the form, you will need to raise a helpdesk ticket by either emailing the Helpdesk or submitting directly in the Helpdesk Ticket Form using one of the following subject lines: 

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• In the ticket description, please confirm that the MS Form has also been completed. 

• The assigned agent will review the submission, ensure all required information is provided, verify the justification, and then begin the process. 

Please note:

• A helpdesk ticket must be raised at the same time as the MS Form has been completed. Supplier set-ups / amendments will not be actioned without both being completed, and the ticket will be returned with instructions. 

• Once the registration process has started, it may take 10 or more working days for SBS to complete.