Please note:
You must report any discrepancies to the Helpdesk at the earliest opportunity and within 3 working days of the delivery,
Items Missing
On receipt of you goods, please check your delivery against the delivery note if supplied
Should you find an item missing, check with Receipts and Distributions immediately to confirm that the goods are not still in the stores.
If not found, contact the Helpdesk, support@salisburyfoundationtrust-support.freshdesk.com confirming the following;
Date Order Received
Item Code
Product code and Item Description
Requisition Number
Details from Delivery Note (if supplied)
Requisition Number
Requisition Point
NHS Supply Chain send missing items on the next scheduled delivery date with a credit raised for the original items, pending the outcome of their investigations.
Goods Not Received
Familiarise yourself with your department/wards delivery day. If unknown, send request to Helpdesk asking them to confirm.
Should your order not arrive on the expected delivery date it may be waiting in Receipts and Distributions, check with them to confirm if goods are awaiting onward delivery.
If it confirmed that the goods have not been received , contact the Helpdesk, with the following information,
Date requisition raised
Requisition No.
NHS Supply Chain will either provide proof of delivery, which means that the goods will need to be located in the Trust or will forward missing delivery on with credit note raised for the original order, pending the outcome of their investigations.
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